FAQs

All laurelboxes ship within 1 to 2 business days. Our offices are closed and do not ship on Federal Holidays. Once shipped, our carriers deliver based on the approximate schedule listed below. You will have the option to choose your shipping method at checkout.

Although many carriers are maintaining normal delivery operations except where limited by government restrictions, please allow up to 10 to 15 business days for delivery with your postal carrier. During a year when we are all missing our community so much, even if your gift is delayed, we can almost guarantee that being remembered during grief will feel so validating for your friend. If your order is delayed and has not arrived, we are unable to send replacements until the package has been with the shipping carrier for 15 days.

Purchases of multiple curated laurelboxes in a single order will be shipped in separate shipments. You will receive carrier tracking information for each shipment. We do not offer the option to ship a curated laurelbox inside a separate shipping box. We do not offer the option to put a laurelbox inside a separate shipping box, so your gift will packaged in the laurelbox shipping box that has gone through your postal service.

If you would like to ship multiple "build your own laurelbox" separately packaged in one single order, please add this listing to your order. Click here to ship multiple Build Your Own laurelboxes in one order.  Please leave a detailed note at checkout with which items you'd like packaged together. We will package and ship your order as specified in your order notes in separate shipments. You will receive USPS tracking information for each shipment. Please be sure to include your phone number at checkout so we can reach out with any questions.

Feel free to email us at info@laurelbox.com with any questions regarding this policy!

laurelbox is a gift box company to nourish hearts after loss, and every single box is hand packaged with love and care. Each laurelbox is shipped in our signature packaging, which includes crinkle paper, tissue paper, and a gift message inside our high quality beautiful shipping box (no receipts or billing information is ever included!). We offer prepared laurelboxes for specific losses, the option to curate your own laurelbox, and laurelbox subscriptions.

We are so sorry your laurelbox has been delayed! Unfortunately, if the delay occurs because of delays with UPS or USPS, it is out of our control and we cannot offer refunds for shipping costs at this time. If, however, the delay seems far outside of normal delays this year (because... COVID!), email us at info@laurelbox.com and we will look into it with you! If your order is delayed and has not arrived, we are unable to send replacements until the package has been with the shipping carrier for 15 days.

Send us an email at info@laurelbox.com. We are are here to call shipping carriers, but we cannot guarantee success. If the delivery was unsuccessful due to customer error inputting the address, we will ship a replacement for a $9.95 shipping fee. Reach out to us via email and we will take good care of you!

One of the funniest little quirks of USPS is that they give themselves 1-2 days AFTER a package is marked delivered to actually deliver the package. So, if you've given USPS the additional 1-2 days after receiving the notice of delivery and you still don't have the package in hand, send us an email at info@laurelbox.com. We will jump in on this with you! But breath easy – 99% of the time the laurelbox shows up within a day. If you think the package truly was mis-delivered, send us an email, and we will take care of it.

For bulk orders over 10 items, please allow 6-8 business days for order fulfillment. Email us for more information.  

Yes! We are proud to offer a discount program for all non-profits. To enroll your non-profit, email us at info@laurelbox.com and we will contact you with all necessary paperwork to qualify.

Great question! We are creatives and makers, so many of our items are manufactured in house. We currently work with a great team of makers who produce all our out of house items, so at this time we are not adding new vendors to our store. But, do share your work! We love cheering you on!

Another great question! Building community after loss is so important! And while we can't share everyone who is serving this way, we'd love to get to know you and hear your story.

Yes! Reach out to us at info@laurelbox.com. We offer wholesale on a case by case basis.

We love donating, so please feel free to send us an email. But please understand, we are a very small shop with limited resources to donate, so we cannot guarantee that we will be able to support your organization. But again, do reach out so we can cheer you on!